Last Updated on January 18, 2013 by GrahamWalsh
Products affected:
- PTC, Group Series, HDX
Background:
- An End of Life (EOL) on the Polycom Touch Control (PTC) will necessitate a hardware change for the Group Series PTC from rev 5 to rev 6
- This change impacts the HDX PTC as well
Issues:
- As a result of the hardware update, PTC v4.0.0 software maintains compatibility with Rev 5 PTC hardware, but will not be compatible with Rev 6 PTC hardware.
- Hardware and software compatibility issues can occur if:
- A Group Series rev 6 PTC hardware is shipped to pair with a v4.0.0.1 Group Series hardware
- An HDX rev 6 PTC hardware is shipped to pair with a HDX hardware running Sunlight or earlier versions of software
Viable configurations:
- PTC HW version 4 is not compatible with or supported with the Group Series products
- PTC HW needs to be at version 5 or 6 to be compatible with Group Series
- All PTC v4.x software will run on PTC HW rev 5.
- PTC HW rev 6 needs PTC v4.0.1 software as a minimum.
- PTC HW rev 6 will be supported with PTC v4.0.1 software (and future software releases going forward)
- PTC v4.0.1 is compatible on PTC HW rev 5 and rev 6
- PTC and HDX versions that support the new PTC HW Rev 6 will begin with version 1.7 and HDX V3.1.1.
- PTC and HDX versions before v1.7 and v3.1.1 will only run on HW Rev 5
Supported platforms:
- The Polycom Touch Control is supported on the following HDX products:
- Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 7000 series, Polycom HDX 6000 series, and the Polycom HDX 4500 systems can be controlled by the Polycom Touch Control
- The SoundStructure is supported by Polycom Touch Control
- The entire RealPresence Group Series is supported by the Polycom Touch Control
Hardware identification, dates for introduction:
| Introduced | Price list part | FRU part | Logo | Bottom marked with | Software used on: | Hardware rev notes |
| Dec, 2010 | 2200-30070-001 | 2200-30070-001 | Triangles | May be a 2201 part number or 2200-30070-001 | HDX with software starting at version 3.0 | Original rev 4 & 5. Rev 4 internal only |
| Jan, 2013 | 2200-30070-002 | 2200-30070-002 | Circles | 2200-30070-002 | RealPresence Group Series starting with 4.0 | Rev 6 |
| TBD, March, 2013 | 8200-30070-002 | 2200-300n70-002 | Circles | 2200-30070-002 | RealPresence Group Series starting with 4.0 | Rev 6 |
| TBD, March, 2013 | 8200-30070-006 | 2200-30070-006 | Triangles | 2200-30070-006 | HDX with software starting at version 3.1 | Rev 6, board revision. |
Resolution:
- Load all PTC rev 6 HW with PTC v4.0.1 (as a minimum) in order to run properly.